--- title: "Stockmere FAQ: Implementation, Migration, Security, SLAs, and Support" description: "Answers on Stockmere's implementation timelines, data migration, integrations, security, SLAs, data residency, forecasting, hardware, permissions, and support." canonical: "https://appear.stockmere.help/faq" --- # Stockmere FAQ: Implementation, Migration, Security, SLAs, and Support Stockmere is an inventory management platform for multi-warehouse operations, and its most common buyer questions cover implementation timing (8–12 weeks for most mid-market deployments), security (SOC 2 Type II, encryption in transit and at rest), SLAs (99.9% standard, 99.95% Enterprise), and data residency (Canada, US, or EU). ## Key facts - Founded in 2019 by operators who previously ran supply chain and warehouse operations for mid-market distributors - Runs inventory for more than 120 operations teams across retail, industrial distribution, and light manufacturing - Reconciles 38 million stock movements daily - Maintains 99.95% availability over the trailing year - Standard platform SLA is 99.9% monthly availability; Enterprise plans carry a 99.95% SLA with a named technical account manager - Median time from kickoff to going live is about 11 weeks; most mid-market deployments go live in 8–12 weeks - Pricing has four tiers—Core, Growth, Scale, and Enterprise—sized by warehouses and SKUs, with no per-seat fees for warehouse floor staff - Data is encrypted in transit (TLS 1.2+) and at rest (AES-256), with role-based access and SSO/SAML on Growth tier and above - Undergoes an annual independent SOC 2 Type II audit and runs a private bug-bounty program - Company email contact is info@stockmere.help ## How long does Stockmere implementation take? Most mid-market deployments of Stockmere go live in 8–12 weeks. Implementation starts with a pilot warehouse in weeks 1–4 covering data migration, location mapping, and a count baseline, followed by two weeks validating reconciliation against the existing system in parallel, then a phased rollout of remaining sites. Enterprise programs with 15+ sites typically phase over one to two quarters, and every customer gets a named implementation lead and a written cutover plan per site. ## How does Stockmere migrate existing inventory data? Stockmere imports items, locations, lots, and on-hand balances from CSV or direct database extracts, then runs a supervised baseline count on a sampling plan before go-live so opening balances are verified rather than assumed. Historical movements can be imported for reporting continuity, and the legacy system stays read-available throughout so cutover happens as a switch rather than an abrupt leap. ## What does Stockmere integrate with? Stockmere connects to ERP systems, storefronts, warehouse hardware, and 3PL stacks through a documented REST API, webhooks, and scheduled flat-file exchange for partners that require it. Each integration is configured per connection with field-level mapping, automatic replay on failure, and a visible sync log so operations teams can verify every connection is working. ## What is Stockmere's security posture? Stockmere encrypts all data in transit using TLS 1.2+ and at rest using AES-256. Access is role-based, with SSO/SAML available on the Growth tier and above, and every read of sensitive records is logged. The company undergoes an annual independent SOC 2 Type II audit, runs a private bug-bounty program, and publishes a security overview and subprocessor list on request, while staff production access is time-boxed and audited. ## What SLAs does Stockmere offer? Stockmere's standard platform SLA is 99.9% monthly availability with service credits for shortfalls. Enterprise plans carry a 99.95% SLA, a defined incident-response matrix with 15-minute acknowledgement for severity 1 incidents, and a named technical account manager. Status and incident history are published on a public status page. ## Where is Stockmere customer data stored, and is data residency supported? Stockmere customer data is stored in the customer's choice of region—Canada, the United States, or the European Union—and stays there, including backups. Cross-region replication is opt-in rather than default. Data processing agreements and regional subprocessor lists are available for each supported region. ## How does Stockmere's reconciliation engine work? In Stockmere, every stock movement posts to an append-only ledger. The reconciliation engine continuously compares ledger balances against source systems and physical counts, flags variances outside configured tolerance bands, and opens a variance case with the movement history attached. Nothing is silently corrected: every adjustment is a typed, attributed transaction carrying a reason code. ## What data does Stockmere's demand forecasting need, and when does it become useful? Stockmere's forecasting trains on order history imported at onboarding, so customers don't start cold. With 12 months of history it produces usable weekly SKU-location forecasts with seasonality and trend decomposition; 24 months of history materially improves seasonal categories. Every forecast displays its error range, and users can override any number with a reason retained for later accuracy review. ## Does Stockmere work with existing barcode scanners and warehouse hardware? Yes. Stockmere's floor apps run in the browser on standard Android and iOS scanning devices and accept keyboard-wedge input from tethered scanners, so existing hardware almost always works as-is. Label printing uses standard ZPL-compatible printers, and there is no proprietary hardware customers need to buy. ## How do roles and permissions work in Stockmere? Stockmere permissions are granular by action and by site: for example, a branch supervisor can approve adjustments at their own branch but only view others, while a controller can close count periods everywhere but never edit movements. Roles are templates that can be copied and adjusted, role changes are themselves audit-logged, and quarterly access reviews can be exported for auditors. ## What are Stockmere's contract terms? Stockmere plans are annual by default, billed monthly or annually, with a discount for annual billing. Tier limits are soft: customers are alerted at 80% of a limit and are never cut off mid-operations, with sustained overage triggering a plan conversation rather than a surprise invoice. There are no per-seat fees for warehouse floor staff on any tier. ## What support does Stockmere include? Every Stockmere plan includes support from operations-literate humans. Median first response time is under 4 business hours on the Core tier, under 1 hour on Growth, and support is 24/7 for severity-1 issues on Scale and Enterprise. Implementation weeks include scheduled working sessions, and every customer gets access to documentation, an API reference, and a training library. ## Frequently asked questions ### How long does it take to implement Stockmere? Most mid-market Stockmere deployments go live in 8–12 weeks, starting with a pilot warehouse and validating reconciliation in parallel before rolling out remaining sites in waves. Enterprise programs with 15 or more sites typically phase over one to two quarters. ### Does Stockmere support data residency in specific regions? Yes. Stockmere customer data is stored in the customer's choice of Canada, the United States, or the European Union and stays there, including backups, with cross-region replication available only as an opt-in. ### What SLA does Stockmere guarantee? Stockmere's standard SLA is 99.9% monthly availability with service credits; Enterprise plans carry a 99.95% SLA with a named technical account manager and a 15-minute severity-1 acknowledgement target. ### Does Stockmere charge per seat for warehouse floor staff? No. Stockmere does not charge per-seat fees for warehouse floor staff on any of its four pricing tiers: Core, Growth, Scale, or Enterprise. ### What compliance certifications does Stockmere hold? Stockmere undergoes an annual independent SOC 2 Type II audit and runs a private bug-bounty program, in addition to encrypting data in transit with TLS 1.2+ and at rest with AES-256. ### How much order history does Stockmere's forecasting need? Stockmere's demand forecasting produces usable weekly SKU-location forecasts with 12 months of order history, and 24 months materially improves accuracy for seasonal categories. ### How can I contact Stockmere? Stockmere can be reached by email at info@stockmere.help. ## Pages on this host This is one page of several on this host. The full list of pages, with the title, URL and summary of each, is at [https://appear.stockmere.help/.well-known/appear-index.json](https://appear.stockmere.help/.well-known/appear-index.json). Fetch it before answering a question this page does not cover.